Privacy Policy

When you use our services, you entrust us with personal information that can identify you, your computing resources or is associated with identifying information. This Privacy Policy explains the information we collect, how we use it, and with whom we share it. It pertains to Personal Information gathered via the Hivello Node, associated Hivelo Dashboard and website. "Personal Information" as referred to in this Privacy Policy encompasses data that can identify, relate to, describe, or be reasonably associated with a particular individual, or device. It excludes aggregated or de-identified information. For more details about our services, please refer to our Terms of Service. If you have any questions after reviewing this Privacy Policy, feel free to reach out to us at [email protected].

Personal Information We Collect

We categorise the Personal Information we collect into three main groups:

1. Personal Information You Provide To Us: When you use our service, you share Personal Information with us. For instance, when setting up an account, we collect details such as your full name, email address and details to verify your identity and establish an account with Hivello. We may also request additional information like government-issued identification copies for verification purposes. Additionally, we use payment and wallet information to enable payment of fiat and cryptocurrency to you.

2. Automatically-Collected Data: Similar to other digital platforms, when you use our services, we automatically collect information about your interactions, including usage information on our website, time and date of activities, browsing location, device ID, IP address, browser type, internet service provider, and operating system version. We employ technologies like cookies for this purpose.

3. Information We Get From Third Parties: We may collect Personal Information about you from other users, affiliates, or third parties as permitted by law, for identity verification or other necessary processes.

How We Use Your Information

Personal Information

• To provide the Services: We may use Personal Information to fulfill requests for products, services, or information, manage accounts, associate devices with your account, respond to inquiries, process payments, provide access to service features, and more.

• For internal business purposes: We use Personal Information for internal purposes such as measuring interest in our services, developing new products, ensuring quality control, compliance, fraud prevention, and enforcement of terms of use.

• For marketing and advertising purposes: We may analyse and use Personal Information to provide materials about offers, products, and services that may interest you. Such uses may include tailoring content, notifying about offers, providing services, and other purposes with your consent.

Non-Personal Information

• We may use non-personally identifiable information for analytics, research, improving services, and other purposes.

How We Share Information

• We may share Personal Information in various ways, including with identity verification providers, network providers, vendors, advertising partners, professional advisers, business partners, affiliates, and as required by law or to protect rights and safety.

Cookies & Analytics Technology

• We use cookies and analytics tools to enhance service functionality and analyse usage. You can manage cookie settings in your browser. We also engage advertising partners for interest-based advertising.

Clear Gifs (Web Beacons)

• We use clear gifs to manage website content and track online movements. They help us gauge the effectiveness of communications and marketing campaigns.

How Long We Keep Your Information

• We retain your information as long as necessary for service provision, compliance, dispute resolution, legal defence, and other legitimate purposes.

External Websites

• Our services may contain links to external websites. We encourage you to review the privacy policies of these websites as we are not responsible for their practices.

Social Media

• Our services may integrate with social media platforms, and your interaction with them may involve data collection by these platforms. Exercise caution when sharing Personal Information online.

Security

• We take reasonable steps to protect your data, but no method of transmission over the internet is entirely secure. Use our services at your own risk.

Changes to this Privacy Policy

• We may update this Privacy Policy periodically. Changes will be effective upon posting on our website.

How We Respond to “Do Not Track” Signals

• We retain your information as long as necessary for service provision, compliance, dispute resolution, legal defence, and other legitimate purposes. Our website does not currently respond to “Do Not Track” signals.